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institutional support project in Georgia

Location Georgia
Status/Reference awarded
Agency/Donor EC
Experts E1 Team Leader — Water Operations Expert  APPLY
Commencement ASAP
MISSION duration
E1 8.5 person-months (if beginning 15th Sept 2014), of these around 8.0 would be on site with more Input in the beginning and then more intermittent Input later during the project
Language  skills Working knowledge of English. Russian language skills are desired
Deadline Oct/Nov 2014 Recruitment starts immediately upon publication of this vacancy announcement; posts may be filled already before the indicated application deadline.
ToRs are available only for shortlisted experts
Eligible Nationalities All
  • Only short listed consultants will be replied to.
  • Please apply only if you fulfill all requirements for the vacant position
  • All experts must have at least regional experience
  • Please send us your CV in the EU AID format; you may download the templates at
  • To ease the assessment of CVs and avoid delays to obtain required information, the total number of working days / month performed for each position must be specified. Referees from the institutions that have been supported must be provided: for the past 5 years for the expert category I
Only short listed consultants will be replied to.


If you wish to submit your candidature, please send us:

  1. An up dated and position-adjusted CV in EU AID format, in the language of vacancy and as word.doc detailing qualifications, experience in similar assignments. CVs in other format than EU format will not be evaluated.
  2. A cover letter where candidates should indicate how they fit the criteria outlined in the advert
  3. The country and position you will apply for in the subject line of message
  4. Your daily/monthly fee (EUR) without the living allowances.
  5. Your communication details (Mobil, phone, etc.)

Suggestions: Please make sure, that the experience requested is also shown “Description” section 14 of your CV. As the selections are very strict and paper based, we request you to prepare your CV in the right format and detail all the relevant experience under the Professional experience table as much as possible. There is no problem if your CV is long, the most important is to prepare so that it describes clearly your experiences relevant to the mission. (Your CV has to sell you!)


Restrictions: In case consultants are short listed, they must be able to provide documentary evidence for educational and professional items in their CVs (copies of diplomas, copies of employers’ reference letters, etc.). Documents those are not available in English have to be accompanied by a faithful translation. This is mandatory requirement for Europe Aid tenders.




The team leader position is for an institutional support project in Georgia; the input would be starting as soon as the designated TL is available and accepted (Oct/Nov 2014).


Project Description


The United Water Supply Company of Georgia (UWSCG) is one of three water and wastewater utilities servicing about 58.5% population in Georgia. The other two companies service Tbilisi and the Adjara region. UWSCG was established in January 2010 and has three organizational tiers: a central office located in Tbilisi, six regional branches, and 53 service centres covering cities and towns. At present UWSCG manages the 53 service centres with 2,343 staff and has recently begun reforms and many functions have been centralized, notably planning, design, finance, logistics and procurement.


Central  offices  in  Tbilisi  are  manned  with  150 technical  and  administrative  staff  to  manage  many  of  these  diverse  functions. Currently, there are 6 regional offices that link Tbilisi with the service centres. The regional offices provide troubleshooting technical assistance to the service centres. The service centres are responsible for the day to day operation and maintenance (O&M) for water supply and sewerage services.


System operation and services are challenged by aging infrastructure, irregular maintenance and low capacity. In many service centres systems exceed 30-50 years of use  with  historically  low  investments  in  asset  management  and  maintenance  and require significant investment to improve efficiency and quality of services.


With  the  corporatization  and  reorganization  UWSCG,  had  been  implementing structured  programs  of  both  improving  the  infrastructure  capacity  and  organisation efficiency. The company has invested in management improvements like setting up a new centralized billing system, a customer service centre at Kutaisi (one of the service area with large customer base), transport facilities, operational tools and equipment, spares, inventory etc. In addition to these, the company had been undertaking focused improvements  in  customer  metering,  collection  of  revenue  and  achieved  significant increase both in collection as well as billed volume which is reflected in the following financial summary.


Objectives / Scope of services:


The role of the Management Contractor (MC) is to provide management support services to the Client for improving the water services in the service area in its jurisdiction, aiming at:


  1. a) Improving water services to customers
  2. b) Capacitate UWSCG to become an efficient and effective water utility services company
  3. c) Improved technical and commercial efficiency in operations
  4. d) Increased productivity of UWSCG employees
  5. e) Moving towards full cost recovery and financial turn-around
  6. f) Achieving sustainability in the long term.


The Management Contractor (MC) provides qualified and experienced functional specialists who assist the Client in improving the performance in the following key areas:


  1. a) Water production, transport and distribution operational services
  2. b) Commercial services including billing, income collection
  3. c) Customer services including recording and resolving customer complaints
  4. d) Institutional re-engineering, change management, internal accountability mechanisms and organizational effectiveness
  5. e) Financial management, accounts, revenue and expenditure management
  6. f) Information management, analysis and control; setting up an Enterprise Resource Planning system
  7. g) Human resources management, instituting rewards, incentives and performance appraisal systems


Requirements for the Team Leader — Water Operations Expert

  • Shall be a graduate engineer
  • at least 20 years of experience
  • out of which at least l0 years shall be as an operational manager of a water utility providing services to at least 300,000 connections
  • Having demonstrated experience in improving the operating efficiency of water services in developing countries.
  • Team leader experience in capacity development / institutional strengthening projects.

Further requirements:

  • good team leading skills
  • successful experience in performance based projects
  • results-oriented approach
  • practice in coordinating projects with many different Areas of Intervention
  • practice in communicating with Clients in Russian/Soviet mindsets



The Project is already running since End of July 2013. The project would still be running until 06/2016

Interested candidates fulfilling the above  requirements (especially the 10 years as operational manager providing services to at least 300,000 connections) should send us his CV in EU format as soon as possible.